Hendro Lim
Head of Strategy & Planning for CARE
GO-JEK
Check out the incredible speaker line-up to see who will be joining Hendro.
Download The Latest AgendaMain Conference Day Two
Wednesday, September 25th, 2019
2:45 PM Nurturing Customer Loyalty and Retention with Data-Driven Customer Journey Mapping
● Analysing and obtaining customer insights from unstructured data
● Implementing text analytics to capture and understand context of feedback
● Optimising CX with new insights and maximising customer value