Hendro Lim

Head of CARE Strategy & Planning Gojek

Main Conference Day Two

Wednesday, September 25th, 2019

• Co-creating experience as a brand to optimise overall customer experience

• Removing organisation-wide silos to allow agile customer service delivery

• Allowing a quick turnaround to review and adopt feedbacks to customer’s feedback at lower risk

Check out the incredible speaker line-up to see who will be joining Hendro.