Hendro Lim, Head of Strategy & Planning for CARE at GO-JEK
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Hendro Lim


Head of Strategy & Planning for CARE
GO-JEK

Check out the incredible speaker line-up to see who will be joining Hendro.

Download The Latest Agenda

Main Conference Day Two

Wednesday, September 25th, 2019


2:45 PM Nurturing Customer Loyalty and Retention with Data-Driven Customer Journey Mapping

        Analysing and obtaining customer insights from unstructured data
        Implementing text analytics to capture and understand context of feedback
       Optimising CX with new insights and maximising customer value