Hendro Lim
Head of Strategy & Planning for CARE
GO-JEK
Main Conference Day Two
Saturday, January 9th, 2021
2:45 PM Implementing Social Sentiment Analysis for Greater Customer Understanding
● Identifying your customers’ social hangouts including platforms and communities
● How to efficiently collect and monitor customer feedback with social listening tools
● Analysing captured unstructured data for real customer sentiments to bridge gaps in CX
Check out the incredible speaker line-up to see who will be joining Hendro.
Download The Latest Agenda