Hendro Lim, Head of Strategy & Planning for CARE at GO-JEK

Hendro Lim

Head of Strategy & Planning for CARE

Main Conference Day Two

Saturday, January 9th, 2021

2:45 PM Implementing Social Sentiment Analysis for Greater Customer Understanding

        Identifying your customers’ social hangouts including platforms and communities
        How to efficiently collect and monitor customer feedback with social listening tools
        Analysing captured unstructured data for real customer sentiments  to bridge gaps in CX

Check out the incredible speaker line-up to see who will be joining Hendro.

Download The Latest Agenda