Harpreet Ghai

Consumer Relations Director – Asia, Middle East & Africa GlaxoSmithKline (GSK)

DAY 5 - MAIN CONFERENCE: 25 September

Friday, September 25th, 2020

11:30 AM PANEL: How Operational Innovation Can Transform Customer Experience?

Operational innovation is truly deep change, affecting the very essence of a company: how work is done. The effects ripple outward to all aspects of the enterprise, including CX excellence.

• Learn about getting buy-in from the top and identify where to start

• Examine ways to promote and foster a culture of innovation to realise the value of continuous improvement

• Explore innovative strategies and tools to drive customer-centric and lean processes to achieve desired outcomes

Check out the incredible speaker line-up to see who will be joining Harpreet.

Download The Latest Agenda