Asia's #1 Customer Experience
Leaders Platform
16 - 19 June 2026 l Amara Sentosa, Singapore

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Chermaine Tay

Assistant General Manager of Client and Customer Service Management DKSH

• Redesigning workflows and customer journeys to remove friction before digitalising them

• Aligning people, process, and technology to support sustainable change

• Embedding change-management principles that drive adoption and behavioural shift

• Translating process improvement into measurable CX outcomes to achieve faster resolution, higher satisfaction, and stronger trust

Check out the incredible speaker line-up to see who will be joining Chermaine.