22 - 25 September, 2020 | SANDS EXPO & CONVENTION CENTRE, SINGAPORE

Annie Weckesser

Chief Marketing and People Officer Uniphore

As chief marketing and people officer, Annie leads all aspects of Uniphore’s global marketing and communications, as well as, talent strategy and management. Prior to joining Uniphore, Annie was part of the leadership team at NIO, a next generation car company, leading US communications from startup through IPO. Previously, Annie held various strategic communications and marketing roles for the global technology giant Cisco for nine years. Throughout her career, she has counselled and partnered with some of the world’s most senior corporate and government leaders and their teams.

Main Conference Day Two

Wednesday, September 25th, 2019

12:25 PM Redefining The Customer Experience with AI-driven Conversational Service Automation

  • To chart where we’re going, we need to understand where we’ve been: The opportunities and challenges of using AI to drive superior customer experience
  • Lesson’s learned from Conversational AI deployments and a discussion on what happens when you add Automation capabilities in the mix
  • What’s next: Understanding Conversational Service Automation in the context of customer service The benefits and “payout” of investing in AI driven Conversational Service Automation

Check out the incredible speaker line-up to see who will be joining Annie.

Download The Latest Agenda