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Anila Frederiks

Head of Customer Service Operations Telstra

Experienced Customer Service Operations leader in Telecommunications. I believe in consultative management with experience in Service Operations, Customer Experience, Business Transformation and Digital Transformation in highly competitive, high volume environments, consistently exceeding sales/ service objectives and retaining client loyalty. I value teambuilding and motivating teams to drive for results and believe in the qualities of honesty, fairness and ethical commitment.

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