Andy Rangel

Chief Customer Officer Teleperformance

Main Conference Day Two

Wednesday, September 25th, 2019

2:20 PM Going Beyond First Contact Resolutions to Customer Loyalty

        Deploying an efficient and unique operation to handle each customer interactions
        Monitoring call emotional status to provide sentiment-driven interactions
        Nurturing customer loyalty through real-time enabled decision-making and efficient customer service

Check out the incredible speaker line-up to see who will be joining Andy.

Download The Latest Agenda