Alain Boey, Chief Transformation Officer at Media Prima

Alain Boey

Chief Transformation Officer
Media Prima

Check out the incredible speaker line-up to see who will be joining Alain.

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Main Conference Day One

Tuesday, September 24th, 2019

2:10 PM PANEL: From Reactive to Anticipatory: Leveraging Artificial Intelligence to Drive CX Innovation

        Applying AI to structure insights-driven CX strategies
        Assessing customer lifecycle and identifying opportunities to further value create, engage and delight
        Driving proactive and on-point engagement with hyper-personalisation