Akshay is Twilio's customer engagement platform trainer supporting the Asia-Pacific region. He has previously helped enterprises and innovative startups understand how to build a customer engagement roadmap for better customer experience. Akshay has a background in business development , consulting and program management.
In a competitive market, great customer engagement can play a strong differentiator. How does one design their customer engagement roadmap to be personalized, yet scalable in delivering exceptional customer experience?