Akshay Bharadwaj

Customer Engagement Platform Trainer Twilio

Akshay is Twilio's customer engagement platform trainer supporting the Asia-Pacific region. He has previously helped enterprises and innovative startups understand how to build a customer engagement roadmap for better customer experience. Akshay has a background in business development , consulting and program management.

DAY 4 - MAIN CONFERENCE: 24 September

Thursday, September 24th, 2020

2:50 PM Roundtable F: Rethinking your Customer Engagement Playbook: How should businesses think of designing and delivering exceptional customer experience

In a competitive market, great customer engagement can play a strong differentiator. How does one design their customer engagement roadmap to be personalized, yet scalable in delivering exceptional customer experience?

  • What are the key considerations to keep in mind while creating your customer engagement plan so that it is a good representation of your company‚Äôs brand
  • Technology as a key enabler for designing contextual and intelligent engagement channels
  • How can companies empower their teams with the right tools to build an environment of experimentation to delivering exceptional customer experience

Check out the incredible speaker line-up to see who will be joining Akshay.

Download The Latest Agenda