Founded in 2001 by seven pioneer companies, the Contact Center Association of the Philippines (CCAP) has grown into the umbrella organization of the Philippine contact center sector, now representing over 170 member companies across the country. Collectively accounting for nearly 85% of the industry’s revenues and workforce, CCAP serves as the unified voice and focal point of the sector. It plays a vital role in sustaining the Philippines’ global leadership in customer experience services. Today, as the Philippines stands as the world’s number one destination for CX services, CCAP continues to champion growth, innovation, and industry excellence.