Step 1: Choose Your Category & Complete the Entry Form

Choose the relevant CX category (ies), and download the application forms from our website:

For more information, you may call the awards team at +65 6722 9388.

Step 2: Submit Your Entry

Upon completion, send your forms to . The deadline for submission is 22 June 2018.

Step 3: Wait to Hear if Your Entry has been Shortlisted

Once entries have closed, your submission will be assessed by our panel of esteemed judges. If your entry is shortlisted, you will be contacted shortly after the judging period has concluded. The Awards Finalists will be announced on 3 August 2018.

Step 4: Secure Your Place at the Awards Gala Dinner

Join your CX colleagues for an evening of fine dining, celebration and entertainment at the 2018 Customer Experience Asia Excellence Awards.

Whether you have been nominated for an award or would like to participate in a night of achievements, a table is essential. For early reservation, you may call us at +65 6722 9388 or send an e-mail to

Step 5: Awards Finals, Presentations and Gala dinner

The 2018 Customer Experience Asia Excellence Awards will start at 7pm on 26 September 2018 with a champagne reception, followed by a 3-course dinner, entertainment, and the reveal of 2018 winners. The attire is black tie.