Discover the Future of Marketing in Asia

Join global marketing leaders at Next Gen Marketing Asia on 17–18 June 2026 in Singapore, where data, AI, and customer experience converge to shape tomorrow’s strategies. The agenda features keynote insights from Unilever, Kimberly-Clark, NBA, Coca-Cola, and more—covering AI-powered social marketing, personalisation at scale, trust-led growth, and loyalty innovation. With case studies, panel discussions, and networking sessions, this brochure offers a glimpse into how senior executives are redefining marketing in an AI-accelerated, experience-led era.

Download the agenda brochure to learn more.

Agentic AI is transforming customer support from a reactive, resource-heavy function into a proactive, strategic engine for customer satisfaction and operational efficiency. By combining real-time knowledge retrieval, intelligent action execution, and natural conversational engagement, enterprise-grade AI agents can resolve up to 70% of tickets at first contact (FCR).

The result? Faster, more satisfying support, at a lower cost.

In this ebook, you’ll learn how agentic AI helps enterprises:

• Reduce support workload and burnout
• Automate repetitive and complex workflows
• Deliver 24/7, specialized, and multilingual support across multiple communication channels
• Turn support insights into product and CX improvements

Ready to transform support from a cost center to a growth engine?

Download the ebook Now!

MARKETING IN THE AGE OF AI: RESHAPING CUSTOMER EXPERIENCE STRATEGY IN APAC
The AI Experience Gap: Bridging Innovation and Trust in APAC
CX and marketing leaders are facing a defining shift:
 • 72% of consumers expect more personalised experiences, yet only 67% feel brands deliver real value
 • 51% of organisations have adopted multiple AI systems, but only 45% of marketers feel confident using them
 • 80% of customers will switch brands after a poor experience, making CX the ultimate differentiator

The Challenge:
AI is accelerating innovation, but trust, capability, and experience consistency are struggling to keep up. How can you help your organisation turn AI into meaningful, customer-centric value?

Download Our Exclusive Report to Discover:
How leading APAC organisations are balancing AI-driven personalisation with trust, human experience, and measurable business impact