See Why Asia's CX Leaders Came Together at CX Asia Week 2026

CX Asia Week 2026 united the region's leading customer experience, contact centre, marketing, and digital leaders to explore how organisations are turning AI, data, and customer insights into measurable business outcomes. From thought-provoking keynotes and real-world case studies to valuable networking opportunities, the event showcased the strategies shaping the future of customer engagement across Asia.

Download the official Post-Event Report to discover key event highlights, attendee demographics, participating organisations, sponsor showcase, award highlights, and the insights that defined Asia's leading CX gathering.

See Why Asia's CX Leaders Came Together at CX Asia Week 2026

CX Asia Week 2026 united the region's leading customer experience, contact centre, marketing, and digital leaders to explore how organisations are turning AI, data, and customer insights into measurable business outcomes. From thought-provoking keynotes and real-world case studies to valuable networking opportunities, the event showcased the strategies shaping the future of customer engagement across Asia.

Download the official Post-Event Report to discover key event highlights, attendee demographics, participating organisations, sponsor showcase, award highlights, and the insights that defined Asia's leading CX gathering.

Discover the Future of Customer Experience

Download Smarter Support, Warmer Service: The Next Evolution of CX to explore how leading organizations are transforming contact centers from cost centers into growth drivers. Learn how AI, automation, and human empathy are reshaping frontline roles, accelerating digital support, and strengthening customer trust.

Discover Who's Attending CX Asia Week

Get exclusive access to the attendee list for CX Asia Week, Asia's leading customer experience event. See which industry giants and rising stars will be there. Identify potential partners, clients, and speakers. Don't miss this opportunity to connect with the CX elite.

Check out the attendee list now and start planning your strategy!

Customer experience in APAC is being redefined by a powerful convergence of AI, data, and rapidly evolving customer expectations. “The State of CX in APAC 2026” explores how organisations across the region are adapting to this shift, revealing the trends, investment priorities, and behaviours shaping the future of CX.

Drawing on insights from over 100 CX practitioners, the report highlights the growing dominance of AI-powered technologies, the increasing importance of data-driven decision-making, and the rise of AI-literate customers who expect faster, more personalised, and seamless interactions.

It also uncovers a critical balancing act: while organisations accelerate investments in automation and digital CX, success will depend on building trust through transparency, data privacy, and human-centric experiences.

For CX leaders, this report provides a clear view of what’s changing, where to invest, and how to stay competitive in a landscape where technology and customer expectations are evolving faster than ever.

Customer service is at a tipping point. Rising expectations, increasing interaction volumes, and the shift to AI-powered engagement are forcing organisations to rethink how their contact centres operate. In this exclusive research report, discover how leading organisations are leveraging cloud contact centres to scale operations, enhance agility, and deliver seamless, personalised experiences at every touchpoint.

Download the report to uncover the strategies, challenges, and real-world insights shaping the future of CX.

Discover the Future of Marketing in Asia

Join global marketing leaders at Next Gen Marketing Asia on 17–18 June 2026 in Singapore, where data, AI, and customer experience converge to shape tomorrow’s strategies. The agenda features keynote insights from Unilever, Kimberly-Clark, NBA, Coca-Cola, and more—covering AI-powered social marketing, personalisation at scale, trust-led growth, and loyalty innovation. With case studies, panel discussions, and networking sessions, this brochure offers a glimpse into how senior executives are redefining marketing in an AI-accelerated, experience-led era.

Download the agenda brochure to learn more.

Agentic AI is transforming customer support from a reactive, resource-heavy function into a proactive, strategic engine for customer satisfaction and operational efficiency. By combining real-time knowledge retrieval, intelligent action execution, and natural conversational engagement, enterprise-grade AI agents can resolve up to 70% of tickets at first contact (FCR).

The result? Faster, more satisfying support, at a lower cost.

In this ebook, you’ll learn how agentic AI helps enterprises:

• Reduce support workload and burnout
• Automate repetitive and complex workflows
• Deliver 24/7, specialized, and multilingual support across multiple communication channels
• Turn support insights into product and CX improvements

Ready to transform support from a cost center to a growth engine?

Download the ebook Now!

MARKETING IN THE AGE OF AI: RESHAPING CUSTOMER EXPERIENCE STRATEGY IN APAC
The AI Experience Gap: Bridging Innovation and Trust in APAC
CX and marketing leaders are facing a defining shift:
 • 72% of consumers expect more personalised experiences, yet only 67% feel brands deliver real value
 • 51% of organisations have adopted multiple AI systems, but only 45% of marketers feel confident using them
 • 80% of customers will switch brands after a poor experience, making CX the ultimate differentiator

The Challenge:
AI is accelerating innovation, but trust, capability, and experience consistency are struggling to keep up. How can you help your organisation turn AI into meaningful, customer-centric value?

Download Our Exclusive Report to Discover:
How leading APAC organisations are balancing AI-driven personalisation with trust, human experience, and measurable business impact