This report examines how customer experience practitioners within APAC are responding to the evolving environment their brands exist in. The exclusive insights provided by a research group of APAC CX professionals will map out key localized customer engagement trends and pain points. These will be compared to the trends found in the rest of the world. CX innovators in the region will also give insight on how they are removing areas of friction in the buying journey and delighting customers.
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In light of this, we at CX Asia Digital have put together a 25 page report that identifies the shift in priorities from the new year to now. Drawing on key players in the industry we uncover the CX mandate, expand the focus of investments, and explore the impact of COVID-19.
We are living through epoch-making times. What will the post-COVID-19 world order look like? There are three key areas to focus on: adapt, align and automate. We spoke with two CX experts, Anila Fredricks, Head of Customer Service Operations at Telstra and Adeline Tiah, Head of Marketing & Partnerships at SC Ventures what are the pandemic affects with customers.
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This comprehensive, 105 page ebook contains a curated collection of some of our featured presentations at last year's CX Asia Week, exploring the latest thinking when it comes to customer experience, customer transformation, customer centricity and customer journey. Review and enjoy some of our top CX related content from 2019. E-book Includes presentations by:
As one of our top rated discussions at CX Asia Week 2019, check out this 40-min exclusive session from our esteemed panel featuring:
Complete the form below to view the Complete Panel Discussion today!
We had a great time at CX Asia Week this past September 23-26! Take a look at everything that went down - from the CX Asia Excellence Awards to our Top 12 Highlights.
Then join us at CX Asia week next year in Singapore.
If you would like a copy of this report sent to you directly, contact us here.