Featured Content

Current Attendee Snapshot - CX Asia Week 2019

Current Attendee Snapshot - CX Asia Week 2019

Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this September.

If you would like to get a copy of this report sent to you directly, click here.

Customer Experience Management APAC Report 2020

Customer Experience Management APAC Report 2020

Companies across the globe are embarking on a mission to win customers and market share by being customer-centric. Looking at Asia-Pacific, customers in this region have seen a lot of progression over the last few years and this growth is set to continue. In this APAC report, we look at how customer experience practitioners within APAC are responding to the evolving environment their brands exist in. Report highlights:

  • Industries operations
  • Top strategic investment priorities
  • Annual Budget for CEM Solutions
  • Current Challenges
  • and more...

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

How To Build A Modern Digital Customer Service Strategy

How To Build A Modern Digital Customer Service Strategy

The goal of any successful organization today is to go beyond voice and chat technology to deliver an “omni-digital” customer engagement strategy that helps them reach customers on all the digital communications channels they love today, as well as those they’ll use in the future. Our proud CX Asia Week partner, RingCentral, has provided this guide to help you understand the most common challenges of building an effective digital customer engagement strategy, as well as tips to help overcome them.

Top Initiatives Incorporated Into The CX Mandate

Top Initiatives Incorporated Into The CX Mandate

What initiatives are you incorporating into your CX mandate?

In our CX Asia survey we asked industry leaders what new initiatives they would be incorporating into their CX Mandate for 2019 and beyond. We explored each theme to identify the trends, challenges and highlights for the coming years in the customer experience space. This is the resulting report. We hope you enjoy it. 

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

How to Humanize Customer Experience in the Digital Age

How to Humanize Customer Experience in the Digital Age

In this report we examine Humanizing CX. How businesses must not lose focus on the power of human elements to influence purchasing decisions but also how technology can aid the human input through tools such as empathy mapping and sentiment analysis. Download now to find out how you can create a true blended augmented approach for your future CX strategy and customer engagement.

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

Why Self-Service is a Must for CX in 2019

Why Self-Service is a Must for CX in 2019

The growing popularity of self-service demonstrates that when done right, a lot of customers prefer this do it yourself style model. In this report we explore how self-service will shape up in the years to come with the advance of technology and our shifting customer behaviours. How can companies adopt it to improve their customer service and bottom line? How should it feed into customer engagement?

Download now to understand how the rise of self-service can increase your brand’s personal touch with its customers, improve efficiency and how it will help customers where they want to be helped.

If you would like to get a copy of this report sent to you directly, contact us at enquiry@iqpc.com.sg.

Customer Experience Asia Summit 2018 - Post Show Report

Customer Experience Asia Summit 2018 - Post Show Report

The 6th Annual CX Asia Summit concluded on a successful note – a sincere thanks to all industry participants who have participated and contributed at this event. With over 70 thought leaders sharing their perspectives and insights across the 4 day event, we trust you came away with inspirational ideas and key takeaways to advance your CX strategy and vision.

Want to know more? Click to download