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CX Mandate: In a Time of Crisis

CX Mandate: In a Time of Crisis

In light of this, we at CX Asia Digital have put together a 25 page report that identifies the shift in priorities from the new year to now. Drawing on key players in the industry we uncover the CX mandate, expand the focus of investments, and explore the impact of COVID-19.

How To Remain Relevant In A Post-COVID-19 World

How To Remain Relevant In A Post-COVID-19 World

We are living through epoch-making times. What will the post-COVID-19 world order look like? There are three key areas to focus on: adapt, align and automate. We spoke with two CX experts, Anila Fredricks, Head of Customer Service Operations at Telstra and Adeline Tiah, Head of Marketing & Partnerships at SC Ventures what are the pandemic affects with customers.

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Customer Experience Asia Presentation E-book

Customer Experience Asia Presentation E-book

This comprehensive, 105 page ebook contains a curated collection of some of our featured presentations at last year's CX Asia Week, exploring the latest thinking when it comes to customer experience, customer transformation, customer centricity and customer journey. Review and enjoy some of our top CX related content from 2019. E-book Includes presentations by:

  • Adam Geneave, Chief Customer Happiness Officer - AirAsia
  • Francesco Lagutaine, Chief Marketing & Experience Design Officer - Manulife
  • Chow Theng Kai, Executive Director, Head, Card Usage, Loyalty & Ecosystem Partnerships - OCBC Bank
  • Ronaldo Jose M. Puno, Vice President Business Process Automation, Robotic Process Automation, Artificial Intelligence - UnionBank of the Philippines
  • Jerome Thil, Vice President, Digital Innovation - Singapore Airlines Group
CXO Panel: Redefining the CX Ecosystem in a Connected Age

CXO Panel: Redefining the CX Ecosystem in a Connected Age

As one of our top rated discussions at CX Asia Week 2019, check out this 40-min exclusive session from our esteemed panel featuring:

  • Neil Gardner, Chief Customer Officer, Asia - Generali Asia
  • Pedro Sousa Cardoso, Global Head of Digital Commerce & Regional Head of Digital ASEAN & South Asia - Standard Chartered
  • Nikolaus Ong, Chief Digital Officer - COMO Group
  • Moderated by - Su-Ren Neo, Head of Marketing, Asia Pacific & Japan - Twilio

Complete the form below to view the Complete Panel Discussion today!

CX Asia Week 2019 Post Show Report

CX Asia Week 2019 Post Show Report

We had a great time at CX Asia Week this past September 23-26! Take a look at everything that went down - from the CX Asia Excellence Awards to our Top 12 Highlights.

Then join us at CX Asia week next year in Singapore. 


If you would like a copy of this report sent to you directly, contact us here