Asia's #1 Customer Experience
Leaders Platform16 - 19 June 2026 l Amara Sentosa, Singapore
Leaders Platform
16 June 2026 | Pre-Conference Day
Harnessing Agentic AI for Intelligent, Human-Centred Customer Experience
10:30 am - 10:40 am
Welcome & Housekeeping Address
10:40 am - 11:20 am
Case Study | Redefining CX Beyond Service & Support through AI that Customers Love
Philip Joseph -
Senior Vice President - Group Customer Experience,
Indosat Ooredoo Hutchison
A real-world telco case study on how AI, when embedded into the network, moves beyond security to become a powerful driver of trust, engagement, and measurable customer service outcomes.
- How Proactive AI Protection Is Redefining Trust and Customer Service in Telecom
- Turning Scam Prevention into Customer Love at Network Scale
- From Fraud Defense to Experience Differentiation
11:20 am - 12:00 pm
Interactive discussion: Key takeaways and action points
We will break out into a friendly roundtable session to exchange and share key takeaways and actionable points on your learnings from the workshop. Let's learn and grow together!
12:00 pm - 1:00 pm
Lunch & Networking Break
1:00 pm - 1:40 pm
Case Study | Scaling Human-Centred AI in Retail at Kanmo Group
Rajesh Grover -
Group Vice President of Artificial Intelligence, Digital and Omnichannel,
Kanmo Group
Rajesh Grover
Group Vice President of Artificial Intelligence, Digital and OmnichannelKanmo Group
1:40 pm - 2:20 pm
Interactive discussion: Key takeaways and action points
We will break out into a friendly roundtable session to exchange and share key takeaways and actionable points on your learnings from the workshop. Let's learn and grow together!
