NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR
SENIOR CUSTOMER EXPERIENCE LEADERS IN RETAIL
24 - 25 September, 2024
| Marriott Dallas Uptown, Texas
Agenda Day 2
8:00 am - 8:30 am
Registration & Coffee
8:30 am - 8:40 am
Chairperson's Opening Remarks: Welcome Back & Day One Recap
8:40 am - 9:10 am
Balancing Convenience, Cost, and Value in a Penny-Pinching Society
9:10 am - 9:40 am
Empowering Retail Leaders With Real-Time First-Party Data to Make Better Commercial Decisions
9:45 am - 10:15 am
One-To-One Business Meetings
10:20 am - 10:50 am
One-To-One Business Meetings
10:55 am - 11:25 am
One-To-One Business Meetings
9:45 am - 10:15 am
Thinking Green to Future-Proof Customer Relationships
10:20 am - 10:50 am
Networking & Coffee Break
10:55 am - 11:25 am
Avoiding the One-Size-Fits-All Approach: Smart Personalization to Engage Every Generation
11:30 am - 12:00 pm
Walgreen’s Need for Speed: Ultra-Fast Delivery Within an Hour
12:00 pm - 12:30 pm
Adopting Customer-Centric Order Management to Stay Flexible in a Dynamic Retail Landscape
12:35 pm - 1:05 pm
One-To-One Business Meetings
1:10 pm - 2:10 pm
Lunch
1:45 pm - 2:15 pm
One-To-One Business Meetings & Networking
2:15 pm - 2:45 pm
A Win-Win Approach: Redefining Loyalty to Reward and Retain Your Customers
