Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Hyatt Regency, Jersey City, New Jersey

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Neha Kovach

Group head CRM, Data Insights & CX David Yurman

Agenda Day 2

3:35 PM CLOSING PANEL DISCUSSION – EXPERIENCE, EVERYWHERE, ALL AT ONCE: THE FUTURE OF UNIFIED COMMERCE

Customers don’t experience brands in channels, rather, they experience brands as a whole. With the same level of service, ease and personalization, they expect brands to meet them where they are. For retail organizations, delivering consistent and high- quality experiences across all channels is no small task.

In this closing panel discussion, learn how leading retailers are reimagining the customer journey end-to-end. Through connected systems and channels built around the customer, organizations can reduce friction, increase loyalty and meet ever- evolving expectations.

Check out the incredible speaker line-up to see who will be joining Neha.

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