Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Hyatt Regency, Jersey City, New Jersey

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Maurice Edwards

Executive Vice President of Operations Gardner-White Furniture and Mattress

Maurice Edwards is the Executive Vice President of Operations at Gardner-White, where he oversees supply chain, distribution, IT, legal, procurement, and customer service for the Michigan-based home furnishings retailer. With over 25 years of leadership experience spanning operations, risk management, and corporate governance, Maurice brings a strategic and values-driven approach to organizational excellence. His background includes executive roles in retail and global consulting in operational excellence for many Fortune 500 companies.

Agenda Day 2

8:40 AM FIRESIDE CHAT – DRIVING SEAMLESS SERVICES: PARTNERSHIPS BETWEEN CX AND OPERATIONS

CX and operations leaders are both driven by the goal of enabling smooth, seamless services. While operations focus on efficiency and streamlining processes, CX leaders understand that those very processes directly impact the customer’s journey. When operational delivery doesn’t meet expectations, the result is a frustrated customer and a damaged experience.

In this fireside chat, a CX leader and an operations leader explore the intersection of their roles. Learn how to most effectively elevate service standards based on customer sentiment to improve efficiency and satisfaction, ultimately delivering better results for both the customer and business.

Check out the incredible speaker line-up to see who will be joining Maurice.

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