For the future of customer experience, businesses must go beyond just meeting customer expectations and needs and towards discovering untapped opportunities to deepen engagement and loyalty. Rather than reacting to customer’s needs, forward- thinking businesses are proactively identifying areas where they can surprise and delight, offering products, services and experiences that customers didn’t even know they wanted.
In this panel discussion, leaders discuss ways in which they seek to go above and beyond for their customers:
Check out the incredible speaker line-up to see who will be joining Celeste.
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