Resilient Retail. Powered By The Customer
Achieving Unified Commerce For A Future Beyond Meeting The Customer Where They Are
September 23-24 2025 | Hyatt Regency, Jersey City, New Jersey

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Jennifer Ferrando

Senior Vice President, Global Retail Operations MillerKnoll

Jennifer Ferrando is the Senior Vice President of Global Retail Operations at MillerKnoll, where she leads global teams across customer service, fulfillment, inventory, and delivery. With over 20 years of experience in supply chain and operational leadership—including roles at Gap Inc., Marmot, and ExOfficio—Jennifer is known for driving transformation, building high-performing teams, and delivering exceptional customer experiences.

Agenda Day 2

11:35 AM FIRESIDE CHAT – BUILDING STORE EXPERIENCES THAT ENDURE: EVERYDAY EXCELLENCE VS. EXPERIENTIAL EXCITEMENT

As physical retail continues to evolve alongside rising digital engagement, brands are reimagining the role of the store. While some invest in immersive, high-impact brand moments to drive engagement and awareness, others are reinforcing the everyday store experience, using technologies such as AI to empower associates, personalize in- store interactions and elevate the longer-lasting physical experience.

In this cross-perspective fireside chat, experts will discuss:

How AI is enhancing the human element of retail through more informed, responsive in-store experiences
The role of experiential retail in creating emotional connections with customers
Balancing novelty and consistency for a modern, future-fit physical retail strategy

Check out the incredible speaker line-up to see who will be joining Jennifer.

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