NORTH AMERICA'S PREMIER INVITATION-ONLY EVENT FOR
SENIOR CUSTOMER EXPERIENCE LEADERS IN RETAIL
24 - 25 September, 2024
| Marriott Dallas Uptown, Texas
Agenda Day 1
7:30 am - 8:30 am
Registration & Welcome Coffee
8:30 am - 8:40 am
CX Retail USA Welcome & Chairperson’s Opening Remarks
Shannon Flanagan -
VP/GM Retail & Consumer Goods,
Talkdesk
8:40 am - 8:55 am
‘Window Shopping’ Speed Networking
8:55 am - 9:25 am
Crafting Shopping Synergy to Deliver a Frictionless Cross-Channel Experience
9:25 am - 9:55 am
Actioning Customer Feedback to Revolutionize CX & Create Winning Products Faster
10:00 am - 10:30 am
One-To-One Business Meetings
10:35 am - 11:05 am
One-To-One Business Meetings
11:10 am - 11:40 am
One-To-One Business Meetings
10:00 am - 10:30 am
More Than Just a Chatbot: Transforming the E-Commerce Experience with Generative Ai
11:35 am - 12:05 pm
Networking & Coffee Break
11:10 am - 11:40 am
Mastering Agility to Meet Gen-Z and Digital-Native Expectations Head On
11:45 am - 12:15 pm
Empowering Customer Connections: Cultivating Value, Trust & Loyalty Across Every Interaction
12:15 pm - 12:45 pm
Data-Driven Experiences: Navigate Customer Data Platforms to Win Over Today’s Customers
12:50 pm - 1:50 pm
Networking Lunch Break
1:55 pm - 2:25 pm
One-To-One Business Meetings & Networking
2:30 pm - 3:00 pm
One-To-One Business Meetings & Networking
2:30 pm - 3:00 pm
How Do Your Customers Think & Feel? Injecting Emotion Create Unforgettable Digital Experiences
3:05 pm - 3:35 pm
Harnessing Data to Establish Loyalty in a Fickle Customer Landscape
3:35 pm - 4:05 pm
Redefining Retail with Responsible AI
4:45 pm - 5:15 pm
One-To-One Business Meetings
4:10 pm - 4:40 pm
One-To-One Business Meetings
4:10 pm - 4:40 pm
Networking & Coffee Break
4:45 pm - 5:15 pm
Supercharging Employee Engagement to Boost Contact Center Performance
5:20 pm - 5:50 pm
Driving Growth from the Top-Down: Showcasing the Business Value of CX Excellence
5:50 pm - 6:35 pm
Champagne Roundtable Discussions
Take a break from listening to on-stage discussions to share your insights & thoughts on the retail industries key challenges & opportunities, and generate action points that you can take back to your organization!
