Sabine van Loon

Global Head of CRM & Customer Service Philips

Senior Global Customer Service and Customer Experience transformation leader with 20+ years of experience in international, multi-market organisations. Proven in redesigning service models, consolidating operations and applying digital, AI and automation to improve customer experience and efficiency

Agenda Day 1

10:50 AM Think Tank: Building the Modern Customer Service Function: Driving Innovation Without Losing Control

Customer service leaders are under pressure to innovate, improve efficiency, and meet rising customer expectations, all while maintaining consistency, quality, and accountability. How can organisations embrace new technologies, processes, and ways of working without compromising the customer

experience?

• Identify which service innovations deliver the greatest impact for customers, employees, and the business

• Balance speed, efficiency, and experimentation with the governance needed to maintain service quality and trust

• Create feedback loops that help teams continuously refine processes, technologies, and customer

Check out the incredible speaker line-up to see who will be joining Sabine.

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