Oleg-Jean Dascălu

Chief Experience Officer (CXO) Allo

25+ years in CX. OJ builds empathetic, data-driven CX ecosystems from scratch. Demonstrating profound resilience, Oleg-Jean has sustained business continuity and brand trust while leading his teams through active military conflict in Ukraine.A four-time jury expert for the Ukrainian CX Excellence.

Agenda Day 1

9:50 AM Think Tank: The Human Advantage: Building Trust, Speed and Better Service in an AI First Retail World

AI is rapidly reshaping retail CX, but the real challenge is no longer whether to use it. The question is how to use AI to improve speed, consistency and efficiency while protecting the human judgement, empathy and trust that define great customer experience.

• Accelerate routine tasks with AI while protecting the human judgement and empathy that strengthens trust and loyalty

• Guide customers towards the right products, content and support with less effort and greater relevance

• Empower teams across the business to anticipate customer needs, personalise experiences and resolve friction before it escalates

Check out the incredible speaker line-up to see who will be joining Oleg-Jean.

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