Marie-Laëtitia Brunet

Group Customer Experience Director Euromaster

Marie-Laëtitia's career has taken her from retail to startups and now to automotive services at Euromaster. Today, she works with operations, data, marketing and sales teams across Europe to connect customer insights with what actually happens on the ground, turning feedback into better customer journeys and business results.

Agenda Day 1

5:25 PM Keynote Case Study: Automating Customer Insights to Save Time and Free Teams to Improve CX

Automating the analysis of feedback, reviews, service interactions and behavioural data can help CX teams identify emerging issues and priorities faster. Reducing the time spent processing data allows teams to spend more of their time on higher-value work, fixing customer journeys, improving service and turning insight into measurable CX action.

• Automate feedback processing across every channel to give CX teams more time to fix journeys and improve customer outcomes

• Detect emerging customer issues earlier to prevent isolated problems from becoming widespread experience failures

• Automatically create a continuous cross-channel view that enables faster, better-informed CX decisions

Check out the incredible speaker line-up to see who will be joining Marie-Laëtitia.

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