Are you committing the 7 deadly sins of customer experience?

CX expert and blogger Annette Franz explains the seven deadly sins of customer experience. Find out if you are committing any of them and how to avoid this. Recently, my kids asked me about the seven deadly sins. I don't remember how the topic came up, but when they ask, I answer. Of course, as I ran down the list and explained them (in a PG kind of way), I pondered sins of the customer experience. Customer experience strategy The 7 Deadly Sins are mortal sins (as opposed to minor sins) a... To continue reading this story Click Here