ASIA'S PREMIER FUTURE BRANCHES & STORES EVENT

March 25 - 26, 2025 | Singapore

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Chairperson

Neeta Lachmandas

Neeta Lachmandas
Founder
Conscious Service

Key Industry Speakers

Vineet Sharma

Vineet Sharma
Chief Operations Officer, Pizza Hut Asia Pacific
Pizza Hut

Guillermo Arbeiza

Guillermo Arbeiza
Chief Customer Officer
.

Eric Wong

Eric Wong
Group Chief Data & Strategy Officer (GCDSO)
National Healthcare Group, Singapore

Vivek Kumar

Vivek Kumar
APAC Advisory Board Chair, Chief Marketing Officer
WWF Singapore

Chirag Sukhadia

Chirag Sukhadia
Chief Enterprise Data Analytics Officer
Indosat Ooredoo Hutchison

Jan Morgenthal

Jan Morgenthal
Chief Digital Officer
M1

Prithu Srivastava

Prithu Srivastava
Chief Customer Officer
DHL Supply Chain APAC

David Tay

David Tay
Chief Information Officer, Asia,
Lendlease

Ryan Mascarenhas

Ryan Mascarenhas
Group Chief Customer Officer
bolttech

Ricky Chau

Ricky Chau
Chief Strategy & Customer Officer
CBC Tech

Darko Popovic

Darko Popovic
Chief Operations Officer
Multitude Bank

Jackson Ng

Jackson Ng
Chief Operating Officer and Chief Technology Officer
Azimut Asset Management

Lionel Chok

Lionel Chok
Chief Metaverse Officer
Hatten Edge

Rajesh Kumar

Rajesh Kumar
Chief Executive Officer – GCC &SEA
Ferns N Petals UAE

Manminder Takhar

Manminder Takhar
Global CTO, Global Digital Cities
Dell Technologies

Devendra Shivhare

Devendra Shivhare
Head & Director of Marketing Technologies - Asia Pacific
The Coca Cola Company

Raymond Tan

Raymond Tan
Assistant Commissioner, Taxpayer eXperience Division
Inland Revenue Authority of Singapore (IRAS)

Abhishek Rathi

Abhishek Rathi
International Head of Wellness & Digital Worksites, Chubb Overseas General
Chubb

Sok Hoon Koo

Sok Hoon Koo
Marketing Communications Director, Asia
The Travel Corporation

Deepak Sharma

Deepak Sharma
President & Chief Digital Officer
Kotak Mahindra Bank

Clara Lee

Clara Lee
Chief of Practice, Data Science
NUS-ISS

Wei Jie Kwan

Wei Jie Kwan
Head, Customer Experience Transformation
Thomson Medical Singapore

Sanchita Ray

Sanchita Ray
Head of User and UX Research
Lazada

Sushmita Mohapatra

Sushmita Mohapatra
Head of Retention & Conversion, EUDTC
Reckitt

Khachig Kabakjian

Khachig Kabakjian
Global Chapter Head, Real-Time Engagement
Standard Chartered Bank

Azlan Sani Md Morshid

Azlan Sani Md Morshid
Head Strategy & Transformation TGBS
Tenaga Nasional Berhad GBS

Katja Forbes

Katja Forbes
Head of Client Experience
Standard Chartered Bank

Louis Teoh

Louis Teoh
Regional Director, Commercial Operations
Genesys APAC

Erwin Peter

Erwin Peter
Head of Customer Interaction and Services
Prudential

Helen Ng

Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store)

Rowena Yeo

Rowena Yeo
Chief Technology Officer & Global VP, Technology Services
Johnson & Johnson

Wai Kuan Wong
Marketing Director
The Chicken Rice Shop

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