ASIA'S PREMIER FUTURE BRANCHES & STORES EVENT

March 25 - 26, 2025 | Singapore

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Darko Popovic

Chief Operations Officer Multitude Bank

Drako is a forward-thinking leader with 20 years of experience in Customer Operation units and Customer experience management. He is experienced in establishing and transforming Customer Service business functions with international cooperation. He is also experienced in establishing offshore operation and managing external partners, BPO. His focused is on innovations, digital transformation & CX design.

Main Conference Day 1 - Tuesday, 26 March 2024

10:20 AM Unlocking Cross-Functional Accountability for Successful Digital Transformation

Defining transformation goals aligned with business objectives and map all customer touchpoints
Establishing teams with clear responsibilities for each touchpoint and set measurable goals
Using data and feedback for ongoing improvements, fostering a customer-centric culture

Main Conference Day 2 - Wednesday, 27 March 2024

11:40 AM C-Suite Panel Discussion: Harnessing Data-Driven Personalisation for Real-Time Customer Interactions

Discussing the importance of data-driven personalisation for delivering real-time customer interactions
Exploring different data sources and analytics techniques that can be used to personalise customer interactions
Considering the ethical implications of data-driven personalisation and how to balance personalisation with privacy concerns

Check out the incredible speaker line-up to see who will be joining Darko.

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