Sanchita Ray

Head of User and UX Research Lazada

Main Conference Day 2 - Wednesday, 27 March 2024

12:30 PM Fireside Chat: Integrating Design Thinking and Human-Centered Design for Real-Time Customer Experience

  • Discussing the role of design thinking and human-centered design in delivering game-changing innovation for real-time customer experience
  • Exploring different design techniques and tools, including customer journey mapping and user testing
  • Considering the importance of empathy and customer feedback in designing real-time customer experiences that truly meet customer needs and expectations

Check out the incredible speaker line-up to see who will be joining Sanchita.

Download The Latest Agenda