Erwin Peter is a seasoned professional with over two decades of experience in Customer Management, Quality & Compliance Standards, Project Management, and Service Delivery. As the Head of Customer Interaction and Services at Prudential, Erwin plays a pivotal role in managing critical touch points for Prudential Singapore, which encompass the Contact Centre, Customer Service Centre, Video Servicing, ChatBots, and Customer Fulfilment. Throughout his illustrious career, Erwin has consistently demonstrated his ability to successfully drive key initiatives and achieve challenging targets, highlighting his unwavering commitment to excellence in the realm of customer service and interaction.