Erwin Peter

VP

Prudential

John Epok Pascual

Head of System & Tools and Training and Quality Assurance

Circles.Life

Catherine Santamaria

Chief Customer and Marketing Officer

Bank of the Philippine Islands (BPI)

Gigi Low

Director, Customer Experience

NTUC CLUB

Dr. Bishoy Sawiris

Chief Data Officer

GB Corp

Sebastien Boisseau

Head of Digital Customer Engagement - Data & Analytics

Menarini Asia-Pacific

Vivian Miao

Organizational Development Director - Global Customer Support Center

Trip.com

Chris Ng Enhan

Director of Customer Success

ST Engineering/ST Engineering iDirect Inc dba iDirect

Catherine Loh

Personalization Director

JLL

Ashish Shukul

Global Vice President, Marketing & Sponsoring

Schaeffler Group

Elaine Tan

Head of CS, Customer Relationship Management Loyalty and Business Process Development

Pet Lovers Centre Pte Ltd

Philip Joseph

Senior Vice President - Group Customer Experience

Indosat Ooredoo Hutchison

Suraiya Mohamed Noh

Regional Field Service Lead, Greater Asia Pacific

Lenovo

Yvonne Lau

Executive Director - Head of CX, Consumer Banking

DBS

Febriani Rossa

Assistant Vice President of Contact Channel Management

PT Bumi Serpong Damai, Tbk (Sinarmas Land)

Harriet Wakelam

Executive Director & Head of Group Design

DBS BANK

Dr Angel Lo

Director of Marketing Communications APAC

Olympus APAC

Rajesh Grover

Group Vice President of Artificial Intelligence, Digital and Omnichannel

Kanmo Group

Fatimah Hussein

Head of Department

RHB

Cindy Tan

Head, Digital Channels Experience

Singtel

Hui Hwa Koh-Minjoot

Vice President & Head, Allied Health, Patient Experience

IHH Healthcare Singapore

Babul Balakrishnan

Senior VP, Customer Experience (Cx)

Thunes

Eduardo Imperial

Head Customer Success Management APACME

Vodafone Business

Ben Wu

Global Customer Engagement Lead

Nestlé

Roxanne Lim

CRM and Customer Loyalty Manager

Metro Singapore

Yash Sheth

Head of Customer Lifecycle Strategy GoFood

Gojek

Felicia Cao

Head of APAC Contact Centre Operations

LEGO Singapore Pte Ltd

Nikolaus Ong

Chief Operations Officer (COMO Group)

Comoclub

Xavier Chia

Head of Customer Service

Pacific International Lines

Kirk Chua

Customer Service Lead, Associate General Manager, Airport Operations Services

Changi Airport Group

Ricardo Ramires

Head of Customer Services Asia-Pacific, Diagnostics, Siemens Healthineers

Siemens Healthineers

Kelly Yoong

CDO & Director

Sentosa Development Corp

Caroline Leong

Chief Customer Officer

TEEG

Damien Cummings

Chief of AI Strategy & Organisational Transformation

NUS-ISS

Nicholas Kontopoulos

Vice President of Marketing, Asia Pacific & Japan

Twilio

Aleksei Shuravin

Head of Customer Service

Salmon Group

Ng Yan Chao

IBG Group Head Customer Experience

DBS Bank

Emma Cabochan

Senior Vice President of Legal Services and Head of Data Privacy

Asia United Bank

Melody Lim

Head of Customer Experience

Aboitiz Power

Riana Ramahandridona

Vice President and General Manager of Global Customer Success

Circles

Irene Lim

Assistant Vice President of Customer Relations

The Ascott Limited

Imran Khan

Regional Insights & Analytics Lead | AMEA Snacks

Mars Snacking

Abdul Hadi bin Hashim

Lead Customer Acquisition & Relationship Management

Tenaga Nasional Berhad

Chanelle Wang

Head of Experiential Marketing, East Asia

Schneider Electric

Michael Dela Cruz

Sr. Director CX Strategy & Innovation

e& UAE

Simon Goh

Head Group Digital Experience

Great Eastern Life Assurance Co Ltd

Harry Yu

CEO

LEVEL3 AI

Rahm Rajaram

Vice President Operations

ShopBack

Andrew Spark

Director, Field Architecture - APJ

Liveperson

Alyona Medelyan

Co-Founder and Chief Executive Officer

Thematic

Nadiya Omar

Brand Ambassador

We Love MarTech

Aseem Puri

CEO Beauty Well Being Greater Asia & Unilever Thailand

Unilever International

Ananditha Mayasari

Assistant Vice President and Head of Marketing

Kopi Kenangan

Razvan Paraschiv

Head of Marketing Systems & Operations

Airwallex

Antoine Nazaret

Associated Vice President Digital Marketing & Growth

NBA

Jamie Say

Head of Marketing

Ego

Wanda Pascua

Head of Marketing

Tonik

Sok Hoon Koo

Director of Marketing

Shangri La Hotel Singapore

Adelise Ashdown

Regional Global Head of Marketing, Brand & Client Experience Lead (APAC)

Jones Lang LaSalle

Shalini Seneviratne

Marketing Director of Baby and Child Care

Kimberly-Clark

Andrew Hill

Snr Dir Digital

Coca-Cola

Mason Tay

Director, Global Markets Growth

TripAdvisor

Esther Tan

Global Director of Marketing and E-Commerce

Plaza Premium Group

Iain Twine

Chief Marketing & Communications Officer

DALI Everyday Grocery

Julien Dahmoun

Head of Digital Marketing

Starhub

David Chung

General Manager – Marketing and Customer Relationship

Trans Eurokars Pte Ltd (Mazda)

Benjamin Choo

Head of Channel Marketing

Moomoo SG

Jaslyin Qiyu

Chief Marketing Officer & Head of Customer Experience

Cigna Healthcare

Anurag Bhargava

Area Marketing Director for Asia Pacific, Core Diagnostics

Abbott Laboratories

Seong Yee Teoh

Head of CRM and Digital Marketing

Stashaway

Sambashiva Srisailapathy

Regional Head Enterprise Portfolio FMCG

Grab