Thematic is the customer intelligence platform that turns feedback into decisions across your entire organization.

Thematic analyzes surveys, calls, support tickets, and reviews to deliver research-grade insights that drive action across CX, Operations, Product, Marketing, and Compliance. With one-click integrations and built-in governance, Thematic becomes your enterprise’s single source of truth and the foundation for cross-functional intelligence.

Why did your score change? What’s the most critical pain point to fix? Why does the same issue keep appearing in feedback—and does it require action? Thematic gives every team its own analytical lens. Filter and analyze insights by product, channel, region, or custom theme to uncover what matters most.

Then move from listening to action to make informed, confident decisions. Thematic closes the loop by triggering workflows in the tools your teams already use: Salesforce, Intercom, Zendesk, data warehouses, and more. Automatically route insights, alert owners, and drive outcomes faster.

Thematic is trusted by Woolworths and Jetstar among other enterprises across Asia and North America. Powered by our AI × Human engine, Thematic delivers research-grade analysis you can trust: AI at scale, verified by human expertise, grounded in business context, and directly tied to your metrics. Discover and act on insights you can defend within your enterprise's teams and in front of a boardroom.