Over 80% of companies agree that social is a vital channel for delivering exceptional customer experiences. But only 58% of companies have a defined strategy for integrating social into their existing customer experience programs. Explore how CX leaders are using social to build exceptional and differentiated customer experiences.
• How to detail your social channel management strategy and evaluate their effectiveness
• Importance of building an effective social media monitoring platform to react and interact in real-time
• Integrate your social engagement program as part of the overall omni-channel strategy to scale results
• How best to leverage social to improve customer resolution, engagement and experience