Hery Septiadi

Senior Lead, Customer Excellence Tokopedia

DAY 1 - PREMIUM EXPERIENCE: 21 September

Monday, September 21st, 2020

12:10 PM Workshop A: The Future of CX is Social – How to Elevate Your Social Channel

Over 80% of companies agree that social is a vital channel for delivering exceptional customer experiences. But only 58% of companies have a defined strategy for integrating social into their existing customer experience programs. Explore how CX leaders are using social to build exceptional and differentiated customer experiences.


Learning Outcomes:

• How to detail your social channel management strategy and evaluate their effectiveness

• Importance of building an effective social media monitoring platform to react and interact in real-time

• Integrate your social engagement program as part of the overall omni-channel strategy to scale results

• How best to leverage social to improve customer resolution, engagement and experience

Check out the incredible speaker line-up to see who will be joining Rudy.

Download The Latest Agenda