Kristine Chin

Vice President, Global Customer Experience Twilio

Kristine is responsible for optimizing the end-to-end customer experience at Twilio. This includes spearheading a company-wide effort to gain a deeper understanding of Twilio’s customers and raise awareness of their current and future needs. Prior to Twilio, Kristine spent 3 years at Ten-X (formerly Auction.com) as SVP, Customer Experience and 12 years at eBay, where she held positions as a senior product manager supporting eBay’s largest sellers, moving up to become general manager of the $4B eBay Motors category, and finally leading eBay’s North American Partner Strategy & Operations. She holds a BA from University of California, Berkeley and a Harvard MBA.

DAY 4 - MAIN CONFERENCE: 24 September

Thursday, September 24th, 2020

11:45 AM Capture Insights from Customer Journeys to Provide Relevant and Engaging Experiences

When you’re looking to improve customer experience, it’s important to think like your customer, understand their point of view and be mindful of them at every step of their journey with you. 

  • From reactive to anticipatory: Learn to analyse customer journeys to understand customer satisfaction at every touchpoint
  • Examine how best to harness technology to enable real-time customer response and decode true customer sentiments
  • Uncover opportunities to enhance customer conversion and retention

Check out the incredible speaker line-up to see who will be joining Kristine.

Download The Latest Agenda