Kristine is responsible for optimizing the end-to-end customer experience at Twilio. This includes spearheading a company-wide effort to gain a deeper understanding of Twilio’s customers and raise awareness of their current and future needs. Prior to Twilio, Kristine spent 3 years at Ten-X (formerly Auction.com) as SVP, Customer Experience and 12 years at eBay, where she held positions as a senior product manager supporting eBay’s largest sellers, moving up to become general manager of the $4B eBay Motors category, and finally leading eBay’s North American Partner Strategy & Operations. She holds a BA from University of California, Berkeley and a Harvard MBA.
When you’re looking to improve customer experience, it’s important to think like your customer, understand their point of view and be mindful of them at every step of their journey with you.