Kristine is responsible for optimizing the end-to-end customer experience at Twilio. This includes spearheading a company-wide effort to gain a deeper understanding of Twilio’s customers and raise awareness of their current and future needs. Prior to Twilio, Kristine spent 3 years at Ten-X (formerly Auction.com) as SVP, Customer Experience and 12 years at eBay, where she held positions as a senior product manager supporting eBay’s largest sellers, moving up to become general manager of the $4B eBay Motors category, and finally leading eBay’s North American Partner Strategy & Operations. She holds a BA from University of California, Berkeley and a Harvard MBA.