Post-Conference B2B CX Focus Day
Thursday, September 26th, 2019
● Defining the KPIs of customer success now vs. then and how does B2B differ from B2C?
● How can B2B organisations leverage strategic investments in people, technology and process to strengthen operational agility and customer response?
● Embedding customer-centricity across the organisation and influencing the focus on customer and value
• Introducing chatbot to capture digital customers
• Improving conversation by navigating customers to right content and information at 24/7