Jean Leong

Head of Marketing Goodrich Global

Post-Conference B2B CX Focus Day

Thursday, September 26th, 2019

9:40 AM Panel: Driving B2B Customer Success in a Digital Landscape

        Defining the KPIs of customer success now vs. then and how does B2B differ from B2C?
        How can B2B organisations leverage strategic investments in people, technology and process to strengthen operational agility and customer response?
        Embedding customer-centricity across the organisation and influencing the focus on customer and value

10:20 AM Leveraging Chatbot to Enhance Market Outreach To Strengthen B2B2C Landscape

• Introducing chatbot to capture digital customers
• Improving conversation by navigating customers to right content and information at 24/7

Check out the incredible speaker line-up to see who will be joining Jean.

Download The Latest Agenda