From Pain Points to Profitable Pilots: Accelerating Omnipresent AI Agents for Your Contact Center

As customer experience becomes a key competitive differentiator, leading enterprises are moving fast to deploy AI agents at scale—transforming contact centres into intelligent, automated environments.

This exclusive invite-only boardroom session offers a rare opportunity to gain first-hand insights from proven deployments. Senior CX, Contact Centre, Customer Service and Operations leaders will uncover the key ingredients of scalable success, from identifying pain points and closing service gaps to rollout sequencing and customer-facing impact. For stakeholders serious about unlocking AI’s full potential in customer experience, this is where strategy meets execution.

On 29 October 2025, we will be bringing together CX leaders to look at:

• CX Pain Points & Multimodal Reality: Identify 2025’s biggest service gaps (speed, empathy, and channel coverage) and explore how voice AI, proactive outreach, and multilingual/slang (Bahasa Gaul) support can close them.
• AI Ownership & Build-vs-Buy Choices: Discuss who owns the AI agenda internally, how Product, Engineering, CS, and Ops collaborate, and which factors push teams to build in-house versus partnering with vendors.
• ROI & Pilot Success Metrics: Share the CFO-level KPIs that justify AI investment, best practices for scoping pilots that scale to production, and real-world pilot-to-production timelines.
• Future-Feature Lightning Round: Crowd-source a wish-list for next-generation capabilities such as cross-agent orchestration, richer multimodal experiences, and other innovations delegates want vendors to tackle next.
  

This is a by-invite-only Leaders Boardroom Discussion which has been designed to promote in-depth interaction amongst industry leaders.

For more information on this exclusive Boardroom Discussion, please contact: krishna.mawani@iqpc.com.sg

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