THE UK'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

1-2 December 2025 | Hilton, syon park london, uk

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Speakers

If you would like to be considered as part of our speaker faculty for the upcoming CX Exchange then please contact our Production team directly on info@exchangeevents.co.uk or by calling +44 (0) 207 368 9484.

2024 Speakers

Carl McCartney

Carl McCartney
Customer Experience Director
Les Mills

Gabriela Torres

Gabriela Torres
Audience Development Lead
Sky

Aymen Ismail

Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH

James Brindley-Raynes

James Brindley-Raynes
Head of Digital Customer Journey
A.P. Moller-Maersk

Ruben Bell

Ruben Bell
Head of Engineering Delivery Optimisation & Global Digital Demand
Vodafone

Fabian Kortekaas

Fabian Kortekaas
Chief Experience Officer
City of The Hague

Sarah Williams

Sarah Williams
Chief Customer Experience Officer
Westminster City Council

Luke Horwath

Luke Horwath
Customer Experience Lead
Waitrose & Partners

Matt Roberts

Matt Roberts
Vice President of Business Intelligence
Formula E

Ciaragh Hubert

Ciaragh Hubert
Director of Accessibility
The Open University

Dr Stacy Moore

Dr Stacy Moore
Lead Psychologist
Inner Circles Psychology

Tyne Mills

Tyne Mills
VP of Sales
Qualtrics

Elena Schoeman

Elena Schoeman
Director, Service Experience – GBS
Kraft Heinz Company

Noah S Roy-Chowdhury

Noah S Roy-Chowdhury
Director CX & Insights
S&P Global

Deepa Dorai

Deepa Dorai
Global Customer Success Director
DIRECT ATPI GLOBAL TRAVEL

Louise Williams CCXP

Louise Williams CCXP
Head of Customer Journey Management
Sainbury's

Chris Thomson

Chris Thomson
Senior Account Executive
Treasure Data

Nyssa Packard

Nyssa Packard
Senior Director - CX
Skyscanner

Nan Russell

Nan Russell
Advisory Director EMEA
Qualtrics

Jagrit Malhotra

Jagrit Malhotra
Managing Director, CX & Customer Care EMEA
Qualtrics

Vinay Parmar

Vinay Parmar
Founder
Dhruva Star

Chair

Tyne Mills

Tyne Mills
VP of Sales
Qualtrics

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