Speakers

If you would like to be considered as part of our speaker faculty for the upcoming  CX Exchange then please contact our Production team directly on exchangeinfo@iqpc.com.

We are currently finalising our speaker lineup for the 2025 edition - please see past speakers below:

2024 Speakers

Aymen Ismail
Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH
smart Europe GmbH
Sarah Williams
Sarah Williams
Chief Customer Experience Officer
Westminster City Council
Westminster City Council
Nyssa Packard
Nyssa Packard
Senior Director - CX
Skyscanner
Skyscanner
Matt Roberts
Matt Roberts
Vice President of Business Intelligence
Formula E
Formula E
Carl McCartney
Carl McCartney
Customer Experience Director
Les Mills
Les Mills
Gabriela Torres
Gabriela Torres
Audience Development Lead
Sky
Sky
James Brindley-Raynes
James Brindley-Raynes
Head of Digital Customer Journey
A.P. Moller-Maersk
A.P. Moller-Maersk
Ruben Bell
Ruben Bell
Head of Engineering Delivery Optimisation & Global Digital Demand
Vodafone
Vodafone
Fabian Kortekaas
Fabian Kortekaas
Chief Experience Officer
City of The Hague
City of The Hague
Luke Horwath
Luke Horwath
Customer Experience Lead
Waitrose & Partners
Waitrose & Partners
Ciaragh Hubert
Ciaragh Hubert
Director of Accessibility
The Open University
The Open University
Dr Stacy Moore
Dr Stacy Moore
Lead Psychologist
Inner Circles Psychology
Inner Circles Psychology
Tyne Mills
Tyne Mills
VP of Sales
Qualtrics
Qualtrics
Elena Schoeman
Elena Schoeman
Director, Service Experience – GBS
Kraft Heinz Company
Kraft Heinz Company
Noah S Roy-Chowdhury
Noah S Roy-Chowdhury
Director CX & Insights
S&P Global
S&P Global
Deepa Dorai
Deepa Dorai
Global Customer Success Director
DIRECT ATPI GLOBAL TRAVEL
DIRECT ATPI GLOBAL TRAVEL
Louise Williams CCXP
Louise Williams CCXP
Head of Customer Journey Management
Sainbury's
Sainbury's
Chris Thomson
Chris Thomson
Senior Account Executive
Treasure Data
Treasure Data
Nan Russell
Nan Russell
Advisory Director EMEA
Qualtrics
Qualtrics
Jagrit Malhotra
Jagrit Malhotra
Managing Director, CX & Customer Care EMEA
Qualtrics
Qualtrics
Vinay Parmar
Vinay Parmar
Founder
Dhruva Star
Dhruva Star

Chair

Tyne Mills
Tyne Mills
VP of Sales
Qualtrics
Qualtrics

In Partnership With:

CX Network

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com

Iqpc Icon

©2025 IQPC. All rights reserved.