Speakers

If you would like to be considered as part of our speaker faculty for the upcoming CX Exchange then please contact our Production team directly on exchangeinfo@iqpc.com.

Julian Lennertz

Julian Lennertz
Chief Commercial Officer
E.On

E.On

David Norris

David Norris
Chief Strategy and Growth Officer
Holiday Extras

Holiday Extras

Louise Walsh

Louise Walsh
Chief Customer Officer
Utilita Energy

Utilita Energy

James Hewitson

James Hewitson
Managing Director & Head of Customer Support
HSBC

HSBC

Paul Humphreys

Paul Humphreys
Managing Director
Cox Automotive

Cox Automotive

John McKinney

John McKinney
SVP of Ecommerce
SECRET SALES

SECRET SALES

Eliya Lenge

Eliya Lenge
Head of Executive Customer Relations UK & EU
Amazon Inc

Amazon Inc

Claire Hepworth

Claire Hepworth
Global Senior Director of CRM & Product Management
Ford Motor Company

Ford Motor Company

Paul Wilkinson

Paul Wilkinson
Customer Rewards and Loyalty Director
Lloyd's Banking Group

Lloyd's Banking Group

Andrew Mohammed

Andrew Mohammed
Director, Data & AI
OVO

OVO

Nicola Shield

Nicola Shield
Global Head of Marketing Strategy, Planning & Communications
Bupa Global

Bupa Global

Andrey Timoshin

Andrey Timoshin
Regional Director, eCommerce Northern Sofitel Legend, Sofitel, Mgallery & Emblem
Accor

Accor

Shruti Ahuja

Shruti Ahuja
Head of Data & Digital Transformation
Virgin Media O2

Virgin Media O2

Shamas Aziz

Shamas Aziz
Head of Customer Experience
Gymshark

Gymshark

Zarah Doyle

Zarah Doyle
Director of People and Transformation
ODEON

ODEON

Suraj Nagaraj

Suraj Nagaraj
Head of Product - Loyalty & Customer Experience
Tesco

Tesco

Jamie Hutchinson
Customer Experience Director East Midlands Railway
East Midlands Railway

East Midlands Railway

Laura Canellas

Laura Canellas
Director of Customer Service Group Strategy
Sky

Allison Coucher

Allison Coucher
Head of Business Services
Sky

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