THE UK'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

December 04 - 05, 2023 | Hilton, syon park london, uk

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Speakers

Chair

Jagrit Malhotra

Jagrit Malhotra
Managing Director, CX and Customer Care EMEA
Qualtrics

Speakers

Katy Taylor

Katy Taylor
Chief Customer Officer
Southern Water

Katya Denike

Katya Denike
Chief Product Officer
Holland and Barrett

Divya Kerslake

Divya Kerslake
Head of Customer Strategy
Virgin Red

Roberta Passerini

Roberta Passerini
Senior Director, Global Head of Omnichannel Customer Engagement & Demand Generation, Health Systems
Philips

Mandy Beech

Mandy Beech
Director of Retail Services
Nationwide Building Society

Phil Steele

Phil Steele
Future Technologies Evangelist
Octopus Energy

James Mitton

James Mitton
Director, Customer Service Group
HM Revenue & Customs

Danielle Kennedy-Clark

Danielle Kennedy-Clark
Vice President Guest Experience - Europe
AEG

Carl McCartney

Carl McCartney
Customer Experience Director
Les Mills

Ciaragh Hubert

Ciaragh Hubert
Director of Accessibility
The Open University

Bryn Anderson

Bryn Anderson
Senior Accessibility Specialist
Thought-leader of Digital, Tech and Data

Karmini Sammantha Murthy

Karmini Sammantha Murthy
Strategy & Transformation Leader
Vodafone Business

Sophie Louise Howard

Sophie Louise Howard
Head of Customer Experience
Mitie

Shaz Mahmood

Shaz Mahmood
Principal, Customer Experience
BT

Stuart Irvine

Stuart Irvine
Analytics and Optimisation Lead
Heathrow

David Hicks

David Hicks
Co-founder & Chair
XMCoach

Nan Russell

Nan Russell
Advisory Director EMEA
Qualtrics

Ian Nevin

Ian Nevin
Director of Consultant Relations
RingCentral

Charlotte Johnson
Head of Customer Complaints
Post Office

Don Haddaway

Don Haddaway
Founder & Director
Artisiam Consulting

If you would like to be considered as part of our speaker faculty for the upcoming CX Exchange then please contact our Production team directly on info@exchangeevents.co.uk or by calling +44 (0) 207 368 9484.

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Email: exchangeinfo@iqpc.com

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