If you want to become one of next year's main partners of our CX Exchange events, you can download our detailed Portfolio Document for 2023.

With titans in the industry shifting their focus towards a future with machine learning at the forefront, essential consumer interactions are being handled more and more by specifically designed language models or pre-existing generative AI. Will automation make customer service easier?

How digital experiences, automation, employee engagement and budget allocations are shaping CX in 2023.

It is a new era for CX Leaders in finance and insurance. In an increasingly competitive space where brand loyalty is dwindling, enhancements in technology, phygical experiences, and customer journeys are needed to evolve to the demands of the consumer and become truly customer centric. This infographic will give an...

Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actually has a lot more emotional complexity to it. Loyal customers are the key to success, and organisations are understanding more and more that the way to...

More than 250 customer experience experts reveal how they are responding to customer behaviors and preferences to build loyalty-winning experiences...

IKEA are constantly adapting their customer experience strategies to suit the evolving consumer, including a rethinking of their traditional store, introducing digital avatars, and using AI to meet consumers where they want to be met. IQPC Exchange talked to Donna Moore, Country Digital & Business Development Manager, to find out...

In terms of customer service, no industry has been under as much pressure as travel in 2022. TUI has seen a big shift in mentality around the importance of placing customers at the heart of company strategy, proving that striving towards customer-centricity does not have to compromise a commercial mindset....

An exclusive interview with Lyndsey Edgar, VP of Operations at Monzo Bank, exploring Monzo's operations during the pandemic, the benefits of implementing CX culture across an organisation, and predictions in CX for 2023. 

Explore the exclusive networking, sponsorship and exhibition opportunities through one-to-one meetings, Thought Leadership Sessions, Virtual Think Tanks, Interactive Roundtable Discussions and more. Download the Sponsorship Prospectus to see how you can get involved.