David Norris

Chief Strategy and Growth Officer Holiday Extras

Day 2

14:40 Keynote Presentation | The Paradox of Choice: Cutting through the Noise & Making Tech Investments with the Customer at the Heart of the Decision

Choosing the right tech, AI &/or infrastructure can be one of the most challenging that a company must make in our current economy, nonetheless it can also be one of the most crucial. Therefore, it's important to learn from other companies what to invest in to prioritise CX & how to pass this through the executive board by proving potential ROI.

• Discover how organisations can distinguish between technology trends & investments that will genuinely improve customer experience, operational performance, & long-term business value

• Explore practical approaches for securing executive buy-in by demonstrating clear ROI, balancing customer outcomes with commercial objectives, & aligning technology investments to strategic priorities

• Learn how leading organisations evaluate, prioritise, & implement AI, digital, & technology solutions that solve real customer needs while creating scalable, future-ready experiences

Check out the incredible speaker line-up to see who will be joining David.

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