Paul Wilkinson

Customer Rewards and Loyalty Director Lloyd's Banking Group

Day 2

8:40 Keynote Presentation | The Year of Handing Back Value to Customers: Adding Value in Return for Loyalty

Never has customer value been so important, since the cost of living has spiked to unprecedented levels, customers expect more value from their products & services than ever. So, how do companies give value back to their customers in an age of soaring customer expectations? Is the answer loyalty rewards, personalised offerings, discounts, or seamlessness across the customer journey?

• Learn how to create more value in your product & service offerings outside of discounts & price alterations for loyal customers without losing out commercially

• Glean which aspects of your service a customer wants the most value from by analysing data & real-time customer insights

• In a world dominated by companies offering extremely efficient & seamless customer service, discover how to be better than your customers' last best interaction

Check out the incredible speaker line-up to see who will be joining Paul.

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