THE UK'S PREMIER INVITATION-ONLY COMMUNITY MEETING FOR SENIOR CUSTOMER EXPERIENCE LEADERS

December 04 - 05, 2023 | Hilton, syon park london, uk

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Rethinking The Meaning Of Customer Excellence
Empowering Employees - Embracing AI - Translating CX To Cash

The past year of financial recession has brought with it tighter budgets and greater scrutiny of new investments, and CX leaders are faced with the great task of proving their worth at the same time as demonstrating the meaning of being the internal CX Champion. Simultaneously, the opportunities for CX success have never been so many, with tools such as Generative AI buzzing around, and endless channel prospects. This year, we will not only be bringing together CX leaders from across the space to share and discuss success stories and game-changing strategies, but we will additionally for the first time ever, be hosting the glamourous CX Exchange Awards, honouring the amazing achievements of our CX community. So pack your black-tie and cocktail dresses and join us for this unmissable CX event of the year!

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Meet Our 2023 Speaker Line-Up:

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The #1 Premier Invitation-Only Event for CX Leaders

70+

CX Leaders in Attendance

20+

Expert Leaders on the Speaker Panel

12+

Hours of Networking

10+

Hours of Learning

Partners

Join Us As We Celebrate And Honour A Year Of Customer Excellence

The CX Exchange UK Awards will take place on the evening of the 4th December, completing the first day of the CX UK Exchange. To attend and/or nominate, please click here.

The role of CX leader is being challenged!

Together with the expert speaker panel, our exclusive CX community will explore:

Improving dynamics between customers and company:

From overcoming negative industry connotations to turning contractors into partners, we will explore how PR and CX collaboration can both be tools for delivering customer excellence for tricky customers!

Connecting with the new generation of customers:

The times they are a ‘changing, and a purpose-driven GenZ customer will be expecting new levels of experiences. Explore how to future-proof and drive connections with employees, as well as customers

Making AI the differentiator for CX in 2024:

The buzzword of the year, and the tool which has the power to change CX as we know it – but do we know how? Hear how it can impact customer service, channel strategies, engagement strategies
and more as we navigate this awakened beast of influence!

Creating a connected, seamless human experience:

Meet the customer where they want to be met, on their terms and at their convenience. With endless tools at our fingertips, do we have the right processes in place to deliver in both he physical and digital worlds?

Fighting for CX:

The time has come to prove our worth! From driving customer-centric strategies, to creating CX champions, to moving from product centric to audience centric strategies, 2024 will be all about ROI. Do you have the tools to demonstrate it?

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A Five Star Event!

"Fantastic event giving the opportunity to network and learn from our industry peers. The speakers were great, such knowledge and enthusiasm to share learnings. Thank you for a great couple of days in such a beautiful venue. Very well organised."

"An opportunity to hear, learn and discuss about common scenarios, future trends and diverse positions with the right balance. A great combination of practitioners, experts and solution providers to offer an all-round experience in an intense but highly performing event."

"Very well organised event, with relevant discussions and good networking opportunities."

"It was a great event with beneficial sessions that were educational and held my interest. The panel discussions also provided a nice variety of perspectives. It was organized, well-scheduled, and well-executed. Congrats on a great pivot to a virtual event that was truly successful"

Secure Your Place at the 2023 Exchange!

To ensure the CX Exchange offers the highest degree of relevancy for attendees, only senior Customer Experience Professionals responsible for CX within their organisation are invited.

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Contact Us

If you are interested in attending the CX Exchange, please contact info@exchangeevents.co.uk.

Get involved with the latest discussions around customer experience and receive updates about the Exchange by following us across our social media channels.

In Partnership With :

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com