The omnichannel trend has transformed customer experience (CX) talk since it’s establishment. Organisations have been riding the omnichannel bandwagon, with up to 32% of organisations planning to achieve a true omnichannel model by 2018.
However, only 10% of practitioners in CX Network’s 2018 Global State of CX research could confidently claim they provide a completely seamless omnichannel experience.
Download this infographic to discover:
- How successful channel engagement strategies can increase your revenue
- Which channel earns the highest customer satisfaction ratings
- Tactics to boost efficiency levels and agent satisfaction
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