Content

About

The True Engine of Profit, Growth and Value

CX Network | 10/03/2016

Companies used to compete primarily on product, service or price. Now if they expect to thrive, they compete on customer experience.

By providing a memorable customer experience, companies earn loyalty, which motivates repurchase, retention, and referral and drives the bottom line.

Download this whitepaper to learn about:

  • Buyer economics and the effect of Promoters and Detractors on the bottom line
  • Referral economics and creating a self-propelled growth engine
  • How an NPS-based CEM programme can positively impact growth
Download PDF Attachment

Upcoming Events


CX Retail UK Exchange

7-8 July 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More


Customer Contact Week Asia 2025

September 02 - 05, 2025
Grand Copthorne Waterfront Singapore
Register Now | View Agenda | Learn More


CX Travel and Hospitality Exchange

8 - 9 September 2025
Hilton Syon Park, London
Register Now | View Agenda | Learn More

MORE EVENTS