Forrester Wave™: Customer Feedback Management Platforms

Forrester’s CFM Wave represents one of the industry’s most thorough and detailed analyses of CFM platform vendors—rating each on 33 criteria covering current offering, strategy and market presence.

Access a complimentary copy of the report to access thorough profiles on 12 CFM vendors and see detailed breakdowns across numerous criteria, including:

• Impact on business revenue 
• Closing the loop on customer feedback
• Omnichannel capabilities 
• Employee feedback
• Analytics functionality

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