How to build your ideal global sales or support team in less than 40 days

In this session from All Access: CX EMEA 2023, CX Network editor-in-chief Melanie Mingas was joined by Neal Bartram, chief operations officer at Munich startup Yoummday; Sara Pettinari, BPO partner manager at online refurbished electronics marketplace Refurbed; and Dr. Carsten Ebel, head of customer and sales service at fintech startup Express Group. The panel examined real-life examples of companies that have elevated their CX strategies, explained how a global talent pool of agents can improv... To continue reading this story Click Here