At the CEM Telecoms Global Summit in London, a panel of customer experience tackled the challenges of people, systems and processes when it comes to the digital experience.
The panel includes:
- Markus Eberhard, SVP Online & Cross-Channel Development, Swisscom
- Luka Baranovic, CEM Director, Croatia Telekom
- Gary Trehair, Executive Head Self-Service and User Experience, Vodacom
- Rajeev Tankha, Head of Product & Solution Marketing, Revenue and Customer Management Division, Amdocs
- Rohit Batra, Product Marketing Director, Amdocs