How to Get Your CEO ‘on Board’ of Your CX Strategy

It can be difficult for CX leaders to gain senior management buy-in, so what are the key considerations to take when talking to your CEO?   Dr. Phil Klaus is a Professor of Customer Experience and Marketing Strategy. His award-winning research has appeared in a wide range of journals and he is a frequent keynote speaker at public and in-company seminars and conferences around the world.He advices blue-chip companies on CX strategy and has written the best-selling book 'Measuring Custome... To continue reading this story Click Here