What Key Elements Does DHL Implement to Deliver for CX?

We speak to the Commercial Systems Director of the logistics company about their customer service strategy and bringing best-in-class solutions to the contact centre. David St. John Richards is the Commercial Systems Director for DHL Express Europe. He is responsible for the strategy & delivery of technology across 42 countries primarily focused on customer service and sales. He will be a speaker at the Executive Customer Contact Exchange in Glasgow later this month.In this interview with C... To continue reading this story Click Here