How Retailer Argos Changed Their Contact Strategy

Argos' Head of Customer Service talks to CX Network about the changing face of customer service and developing new channels for the digital revolution. James Leech is the Head of Customer Service at Argos, part of the Home Retail Group. He is responsible for the development and improvement of contact centre services for Argos and leads the customer insight and recovery teams.He will be speaking at a session titled 'Social Media - is it a Blessing or a Curse' at the Executive Customer Contact Ex... To continue reading this story Click Here