Elevating customer insights to drive CX alignment

Most CX professionals understand the challenge of managing internal stakeholder groups to inspire enthusiasm for much-needed CX initiatives. Combining the power of data and analytics with the conviction of internal influencers can catalyze a cultural shift, leading to business-wide customer-centricity and increased innovation in customer experience. Join this session as Holly Felicetta, director of Kinetics AI at NPSx and Adam Elliot, independent consultant currently heading up insigh... To continue reading this story Click Here