The challenge for all customer experience (CX) leaders today is meeting increasing customer demands without expanding the workforce. Agentic AI allows organizations to scale CX without breaking the bank.
Salesforce’s Agentforce forecasts that 50 percent of customer queries will be handled by AI, and these AI-powered tools will enable 24/7 support and reduce average handle time (AHT) by 25 percent. Many don't know where to start when they decide to leverage this advanced technology.
In this report, learn from real-world examples and the expertise of thought leaders about how to apply agentic AI to ensure that it helps human agents become more efficient while addressing the common problems customers are facing. Get introduced to Salesforce's complete agentic platform that supports every stage of service, from sales to the contact center.
Download this report to:
- Understand the possible use cases for agentic AI.
- Gain insight into what the future of AI in CX looks like.
- Learn how to cut case deflection by 50 percent.