Who is truly shaping the future of artificial intelligence (AI) in customer experience (CX)? AI is quickly transforming how brands understand, engage and serve their customers, driving interactions that are smarter, more predictive, and deeply personalized. But, behind every breakthrough is a leader turning technological potential into meaningful, real world impact!
CX Network is excited to announce that nominations are now open for our feature ‘Top AI leaders in CX to follow in 2026’ - a celebration of the individuals pushing CX into the next era of intelligence and innovation.
Who we’re looking for
We’re spotlighting the most influential voices and practitioners across the AI and CX ecosystem, including:
- Innovators transforming customer interactions and experience strategy.
- Practitioners implementing AI solutions at scale in real world CX environments.
- Technologists and product builders shaping next-generation AI capabilities.
- Researchers, analysts, and strategists deepening our understanding of AI in CX.
- Content creators sharing frameworks, insights, and industry learnings.
- Community builders championing discussion, collaboration and progress.
- Advocates for ethical, responsible, and customer-centric AI.
Whether someone is developing cutting-edge CX tech, advancing personalization through predictive intelligence, or elevating industry thinking – we want to hear their story!
Why nominate?
Those selected for the 2026 list will be featured across the CX Network platform, highlighted in editorial content, and recognized as leading voices shaping the future of AI-driven CX.
This is your chance to elevate the individuals who are making a measurable difference in how customers are understood and served in the age of AI. Winners will also receive:
- Official winner assets, including a digital badge and certificate.
- Editorial coverage and feature highlights.
- Global recognition across CX Network’s audience.
- Professional visibility as a leading voice in AI-driven CX.
Submit your nomination
Please note: A nomination does not guarantee inclusion, and selection is not based on the number of votes. Our editorial team places the highest value on the quality, evidence, and impact outlined in each submission.
Deadline: The nomination form closes in mid-to-late January 2026. Don’t miss your chance to celebrate the people shaping the next era of CX!