Agentic artificial intelligence (AI) tools are reshaping organizations' customer experience (CX) by enabling systems that can plan, act and adapt in real time. Unlike traditional chatbots, agentic AI tools proactively handle customer needs, learn from interactions and integrate across platforms. This is a significant move from simple response automation to true customer journey orchestration.
For CX practitioners, this means reducing manual efforts in ticket triage, delivering personalized customer support at scale and orchestrating complex workflows seamlessly across sales, support and marketing.
“AI and automation in general are tools to transform CX,” says Nao Anthony, senior manager of operational excellence at Commonwealth Bank. With CX Network’s Global State of CX 2025 report highlighting AI-powered technologies as the number one trend impacting the role of the CX practitioner this year, here are eight standout free agentic AI tools that can elevate an organization’s CX, with no licensing fees or heavy coding required.
1. AskUI
First on the list is AskUI, which stands out by enabling AI agents to visually interact with interfaces, just like a human would! It does not rely on APIs, but instead the agents can “see” buttons, forms, tables and dashboards. It then acts on them in real time and is especially valuable for CX teams working on legacy software or fragmented systems that don’t offer easy integrations. For example, a AskUI agent could log into a customer management system, update records and generate reports – all by visually navigating the interface.
2. AutoGPT
Next is AutoGPT, one of the most well-known open-source autonomous agent systems. It is capable of breaking down a high-level objective into smaller subtasks and executing them in sequence. For example, AutoGPT could analyze thousands of customer feedback entries, as well as automatically generate recommendations for product or service improvements.
It can also conduct online research, gather resources and adjust strategies as needed. This makes AutoGPT especially useful for startups and small teams that require automation but lack the capacity for large support operations.
3. LangChain
LangChain provides a rich developer framework for creating powerful, memory-enabled agents that can handle complex queries and workflows. LongChain agents can retrieve documents, connect with APIs and also maintain context across conversations. This is essential for customer service bots that require more than one-off interactions and also means the customer does not have to repeat themselves time after time. For example, a LangChain bot can pull order history from a CRM, access a company knowledge base and generate personalized answers for customers without the need for human intervention.
It is also highly customizable, allowing CX teams to design specialized agents tailored to their unique workflows.
4. CrewAI
Then there’s CrewAI, which is designed for building “crews” of AI agents that can collaborate on customer-facing workflows, making it particularly powerful for CX teams. Within a crew, each agent can be assigned a specific role, such as resolving tickers, analyzing feedback or handling escalations. Crucially, they work together seamlessly to achieve an end goal.
This platform integrates smoothly with existing enterprise tools like Salesforce, Slack and Zendesk, meaning that organizations can quickly embed CrewAI into their CX systems without disruptive changes.
5. AutoGen
Microsoft's AutoGen is an open-source framework that enables collaborative multi-agent systems. This would be particularly helpful in scenarios where multiple agents need to coordinate across departments. AutoGen can automate the routing of support tickets, manage escalations by involving the right virtual specialists and can even create a back-and-forth dialogue between different agents to solve a customer’s problem quickly.
It's backed by Microsoft, meaning AutoGen is designed for scalability and enterprise-grade integration. This makes it a great option for organizations that want to extend AI-driven coordination across large and complex teams.
6. Freddy AI (Freshworks)
As part of the Freshworks suite, Freddy AI allows CX teams to design intelligent, no-code agents tailored to common support scenarios. It comes with prebuilt templates for tasks, including order tracking, subscription management and refund processing.
The tool’s no-code interface makes it easy for non-technical teams to build and deploy agents without IT support. Freddy AI is an accessible way for teams to experiment with agentic AI and deliver more autonomous customer support.
7. Hugging Face Open Computer Agent
Hugging Face Open Computer Agent is a free semi-autonomous assistant designed to interact directly with web environments. It can browse websites, fill out forms, scrape data and even simulate human-like interactions with online portals.
This opens up significant opportunities for CX teams, who could use it to update customer profiles or to extract customer insights from online surveys. Businesses can free up their human agents to focus on more high-value customer interactions by offloading repetitive web tasks to this AI agent.
8. Relevance AI
Finally, Relevance AI is a lightweight, no-code platform for creating custom AI agents, with a free plan that includes credit for daily usage. The agents are especially well-suited for automating research, gathering customer feedback, routing support tickets and even analyzing survey results.
CX teams can quickly make a prototype and deploy agents without needing much technical expertise, meaning it’s a practical option for organizations wanting to experiment with agentic AI in a low-risk environment.