How consumers buy from and interact with companies will change drastically in 2024. In partnership with the XM Institute, Qualtrics gathered insights from 28,000 consumers across 26 countries to uncover what’s driving this change and how you can get ahead of it.
Watch this session – hosted by Moira Dorsey, XMP, Principal XM Catalyst at Qualtrics – to understand the 4 trends every CX leader needs to shape a winning strategy for 2024.
Watch to learn:
- How consumers feel about artificial intelligence
- What’s driving purchasing decisions in 2024
- The customer journey hotspots that need fixing
- How consumers are (or are not) providing feedback